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Customer Support

FactoryWiz stands behind its products with a dedicated technical team and a comprehensive Maintenance and Support Plan (MSP). Whether you need help with system setup, training, or troubleshooting, our experts are here to ensure your success.

At FactoryWiz, customer support means speaking with real people who understand your needs. Whether it’s troubleshooting, system upgrades, or training, our team is here to help—no chatbots, no automated loops. Watch the video to see how we make support simple and efficient.

 

Phone Support– Speak directly with our knowledgeable customer support department.

Email Support– Send us an email, and a support ticket will be created for a prompt, expert response.

Support Portal – Easily access resources, request assistance, or schedule system upgrades and training. Let us know how we can help you get set up.


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Ongoing Maintenance & Support Plan (MSP) Benefits

  • Software Updates & Upgrades
    Stay current with the latest features and performance enhancements.
  • License Protection & Transfer
    Secure your investment and easily transfer licenses if needed.
  • Technical Assistance
    Our support engineers provide prompt resolutions via phone, email, or online sessions to keep your shop running smoothly.
  • Custom Development Discounts
    If your shop has unique needs, MSP members receive discounts on custom software projects.
  • Comprehensive Training & Onboarding
    From initial system setup to operator and management training, we guide you through deployment and beyond.

Additionally, our customer support portal offers a streamlined way to submit tickets, track progress, and review documentation—ensuring you always have the help you need at your fingertips.